IT Support & Maintenance solutions
Good support is the key to efficient systems.
IT equipment requires a proficient company on stand-by to address any problems that may arise. The lack of support and maintenance ultimately leads to loss of availability and efficiency.
Our support solutions are tailored to your specific requirements - nothing is standard. We talk to you to find out what your requirements are and make sure that we provide the right solution for the right budget.
We are unique in the marketplace as we offer a number of services that most do not - at no extra cost.
- 45 Minute response to Priority 1 calls
- 120 Minute response to all other calls
- Daily monitoring - Servers & Networks
- Monthly reports of Servers & Networks
- Pro-active monitoring
- Out-of-hours support
- Weekend support
- 24/7 support
- Remote User support
- Help Desk with full case email notifications
- Case tracking & history reporting